FAQ

 

 

How are your candles made?

We have tried many candle and melt variations - from pure mineral wax to pure soy wax. This started a lengthy process of developing a custom blend of waxes, one that would allow the best of each wax with out having to compromise on the appearance or scent of the candle or melt. Our wicks are all cotton and paper based, with no lead in sight. 
Each candle and melt is hand-poured and inspected by us before we send them to you.

Are scented candles safe?

A well-made and properly burned candle, whether scented or unscented, will burn cleanly and safely. Although there are no known health hazards associated with the use of scented candles, unfounded concerns about the safety of man-made fragrances vs. “natural” fragrance materials and essential oils continue to pepper the popular media and Internet. The fragrances approved for candle usage – whether synthesized or “natural” – do not release toxic chemicals. When you place an order with us we will ensure your items are accompanied by the relevant CLP labelling - this is standard legal information regarding the scents used within our products. 

How should I store my candle?

Candles are sensitive to light and temperature - so be careful when storing them for any extended period of time. If you are storing them for an extended period, avoid colour-fading, melting or cracking by storing candles in a cool, dry place, away from direct sunlight or fluorescent light. The storage temperature should never exceed 28°C (82°F) or fall below 2°C (35°F). Exposure to moisture may inhibit relighting. Remember to follow these guidelines when travelling. The temperature in a parked car can easily reach extremes causing your candles to melt or freeze, damaging them.

How do I keep my candle looking its best?

All candles will discolour or fade when they are exposed to strong light for extended periods. Wherever possible, do not display candles for long periods in direct sunlight or other strong illumination. Store candles in a cool, dry place. Wax will soften in temperatures over 28°C (82°F). This may affect the quality and appearance of your candles

Why do candle wicks sometimes become mushroom shaped?

This usually occurs when the wick needs to be trimmed. Extinguish the flame, and use a wick trimmer to trim the wick to 3mm and relight.

Why is my candle sweating?

This is when there are little beads of oily residue, “sweat”, on the surface of the candle. Wax can release excess oil during temperature changes, and this can be strictly from the wax itself. The important thing to note is that sweating will not affect the quality or performance of your candle. If this is happening to your candle, dab the oil off the top of your candle with a tissue or paper towel.

 

Candle care

  • Containers made of glass are fragile. You should handle them with care.
  • Do not use jars that are cracked, scratched or chipped.
  • Always burn a candle away from a draft
  • Never leave a burning candle unattended
  • Make sure burning candles are out of reach of children and pets
  • Avoid glass-to-glass contact when handling the lid.
  • Stop burning the candle when 14mm (1/2”) or wax remains.
  • Do not refill empty jars with wax. 
  • Candles should not be burned for more than four hours at a time.
  • Keep the wick centred and do not allow the flame to touch the side of the jar.
  • To minimise wax wastage (wax left on the sides of the jar), burn the candle until the wax pool meets the edge of the jar. It is normal for some wax to remain. This is particularly important for the 'first burn' of your candle.  Candles have a memory, if the wax is not allowed to melt to the edges on the first burn, it is likely that your candle will develop a "memory ring" - a ring of wax on the outer edge of the candle. 
  • Extinguish carefully before replacing the lid.
  • Remember the jar may be hot during and immediately after use.
  • If the mouth of a jar candle become soot blackened, extinguish the flame, allow it to cool, and carefully wipe the rim with a dry paper towel. You can reduce this soot build-up by keeping the wick trimmed to 7mm (1/4”).

 

Wax Melts

Wax melts are solid wax and they are completely wickless.

Please read the below for tips on burning and using them:

    1. Place your oil burner in a safe, stable situation, away from drafts and anything flammable and also well out of the reach of children or pets.

    2. Place the soy wax melt in the top of a dry oil burner - do not add water. Depending on the size of your oil burner, you may want to place 1-2 melts in the top dish-like section of an oil burner. All our melts can be broken to the size you require. Please reseal the bag or packet where the wax melts are kept to retain the fragrance of the remaining melts.

    3. Light a tea light candle in the base of the oil burner and allow the wax to melt - when melted a delightful aroma will be released into the room

    4. Don't forget to extinguish the tea light candle when leaving the room - never leave it unattended or within reach of children or pets.

    5. After extinguishing the flame the wax melts will cool and it will solidify again, you can either re-use the tart or gently tap the sides of the burner and most times the wax melts will pop out. If not place the oil burner in the freezer for a short time and it will easily release - save the solid wax and you can then easily experience a variety of fragrances as your mood changes.

    6. Re-use wax melts until no fragrance is released. Please note that is likely that the wax will not completely burn away.

    7. Wax melts can also be used in an electric oil burner, although based on experience many electric oil burners do not heat the wax as well as a tealight, and thus may not release the fragrance as well.

    8. You can also use your wax melts without melting them by using them as natural air fresheners - place one on a small piece of baking paper or aluminium foil inside your clothes cupboard, clothes drawer, bathroom or even in your car (although in the car be aware the tart can melt in summer as temperatures in a car can reach very high levels).