Shipping and Delivery
We hand-make all our products in the UK.
We endeavour to keep the latest stock updated on our website. Where an order is in stock it will usually be dispatched within seven day days. If you have placed an order for an item that is a custom order, or for larger wax melt bars, candles or diffusers, this will usually require a seven - ten day turnaround time. This allows us time to make your order to our high standards. If we foresee any delays we will be in touch as soon as we are aware of any potential delay.
Larger custom orders, such as our wedding favour packages, will be shipped via courier (usually DPD) but we will communicate this with you at the time of ordering.
You can view your order at any time through your account and if you have any questions you can always ask us by dropping us an email email@example.com
At present we do not ship outside the UK.
Standard shipping (Royal Mail)
This is the cheapest option available. It's an untracked service, though typically it's very fast. We provide both second and first class Royal Mail shipping. Often orders shipped with Royal Mail's 1st Class service arrive the next working day but can take up to 3 working days to arrive (in the UK).
Royal Mail Special Delivery Guaranteed
Guaranteed delivery by 1pm next working day (where stock available). Online tracking and signature on delivery included, with free SMS and/or email notifications.
Shipping costs are based on the weight of your parcel and the method of delivery. As our customers often order a number of items, the shipping costs are individual to your order. Your shipping options will be clearly displayed to you during the checkout process. If you have any queries about shipping, delivery times or costs, please do get in touch firstname.lastname@example.org
We offer free shipping on orders over £30.